We are seeking a highly capable Medical Virtual Assistant (MVA) to support the overall operational health of a busy healthcare clinic. This role is ideal for someone who is very sharp, proactive, detail-oriented, emotionally intelligent, and able to take ownership of important clinic workflows with minimal supervision.
This is not a basic task-following role. The ideal candidate must be able to think ahead, identify operational gaps, take initiative, and help remove administrative and billing-related tasks from the provider's plate.
We are looking for someone with excellent English communication skills, strong executive presence, high accountability, and the ability to build a trust-based working relationship with the provider and care team.
Verify patient insurance after the patient checks in, typically around 15 minutes after the scheduled appointment time. Ensure all insurance information is accurate, updated, and properly documented.
Review denied claims, identify denial reasons, and assist with claim reprocessing. Track issues, follow up on missing information, and help prevent repeat claim errors.
Review and process Explanation of Benefits documents. Help organize, validate, and clear EOB backlogs while ensuring billing and insurance documentation is accurate.
Review outstanding insurance balances and patient account issues. Track unresolved balances, identify the source of the issue, and coordinate next steps for resolution.
Support claims-related workflows, including Cigna and Veterans Affairs claims. Ensure claims are reviewed, tracked, and escalated when necessary.
Assist with vendor payment coordination, including check payments when needed. Ensure payment-related tasks are completed accurately and on time.
Monitor SOAP note completion, accuracy, and compliance. Track missing, incomplete, or delayed documentation and communicate concerns appropriately.
Track missed appointments, canceled appointments, and scheduling trends. Identify patterns that may affect clinic revenue, patient flow, or provider productivity.
Prepare reports on outstanding balances, missed appointments, canceled appointments, EOB backlog, denied claims, and other operational metrics. Reports should include clear insights and practical recommendations when needed.
Support smooth communication between the provider, care team, and administrative staff. Help ensure updates are clearly shared, priorities are followed through, and important tasks are not missed.
Proactively identify workflow gaps, billing concerns, documentation delays, scheduling issues, and patient account problems. Recommend practical solutions to improve clinic efficiency.
The ideal candidate is someone who does not wait to be told every step. This person should be observant, organized, and confident enough to identify what needs attention.
They should be able to manage detailed billing and administrative tasks while also thinking about the bigger picture of clinic operations. The right candidate will be sharp, emotionally intelligent, highly reliable, and capable of becoming a trusted operational support partner for the provider and care team.
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