Job Description

The Receptionist serves as the first point of contact for patients, assists clinical staff, and helps maintain efficient and organized workflows. Key Responsibilities: Patient Care and Administrative Support Greet and check in patients in a courteous and supportive manner Address patient inquiries in person, over the phone, or via secure messaging Manage patient intake, consent, and HIPPA forms Collect patient balances for in-person payments Open and close the clinic, including securing the facility and assisting with preparing the front office for daily operations Scheduling and Communication Answer incoming phone calls and respond or triage calls effectively Maintain a detailed call log including caller information, the reason for call, and action items required Ensure the call log is followed up in a timely manner Schedule and confirm patient appointments, follow-ups and virtual visits Maintain and update provider appointment calendars, ensuring optimal scheduling for providers Communicate with patients regarding appointment reminders, follow-up instructions, virtual office access links, and general inquiries Clinical Support Assist providers with organizing and distributing medication samples Communicate with pharmacies regarding prescription refills, clarifications, and prior authorizations Scan and upload documents to patient charts Obtain biological specimens from patients Facilitate pickup/delivery of specimen results and update patient information in the diagnostic company platform Communicate patient concerns and schedule updates to clinical staff promptly Assist with ad-hoc requests and special projects as assigned to support the overall mission, goals, and values of the clinic Qualifications: 2+ years of experience in a medical or behavioral health setting Strong communication, organizational, and multitasking skills Proficiency with EHR software (Practice Fusion), Microsoft Office, and Google Workspace Ability to work with diverse populations and manage sensitive and confidential situations with professionalism and empathy Familiarity with HIPAA and confidentiality practices Physical Requirements: This position primarily operates in an office environment. The role requires the ability to sit for extended periods, use a computer and other standard office equipment, and occasionally lift or move items up to 10-15 pounds. Some walking, bending, and standing may be required. Compensation and Benefits: Paid time off (vacation, sick leave, and holidays as outlined in the company handbook) Health insurance assistance (as outlined in the company handbook) Mensana Center provides psychiatric services to individuals of all ages, helping them achieve emotional well-being and a higher quality of life. Our team of board-certified psychiatrists, nurse practitioners, therapists, and support staff collaborate to create individualized treatment plans that address each patient's unique needs. #J-18808-Ljbffr

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